Does AAA The Auto Club Group pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA The Auto Club Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at AAA The Auto Club Group. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA The Auto Club Group?

43% of AAA The Auto Club Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA The Auto Club Group 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at AAA The Auto Club Group?

Insurance Agent (81) , Customer Service Representative (42) , Insurance Sales Agent (36) , Licensed Insurance Agent (32) , Manager (24) , Travel Agent (21) , Dispatcher (17) , Member Representative (13) , Member Service Representative (13) , Sales Associate (12) , Claims Adjuster (11) , Customer Service Representative (CSR) (11) , Sales (11) , Travel Consultant (11) , Claims Representative (10)

What are the pros of working at AAA The Auto Club Group according to real employee reviews?

"Benefits start after 30 days and they are actually good and affordable." ((in 122 reviews)); "Good pay and progression etc" ((in 79 reviews)); "I met some great people at Auto Club South and they really tried to establish a family atmosphere." ((in 40 reviews)); "Benefits Big company Very friendly Work from home" ((in 30 reviews)); "Good work life balance professional" ((in 29 reviews))

What are the cons of working at AAA The Auto Club Group according to real employee reviews?

"Direct managers have no control over what happens in their offices." ((in 25 reviews)); "Bad Upper Management in Michigan is ruining this company" ((in 21 reviews)); "Low salary compared to documented competition." ((in 16 reviews)); "Everyday you got punished, and bullied by directors, and supervisors." ((in 16 reviews)); "Poor management and leadership." ((in 11 reviews))

What are employees saying about AAA The Auto Club Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA The Auto Club Group layoffs and their outlook for job security at AAA The Auto Club Group in 2026.

What are the top reviewed AAA The Auto Club Group locations?

Dearborn , Tampa , Denver , Charlotte , Detroit , Grand Rapids , Heathrow , Atlanta , Orlando , Costa Mesa , Omaha , Nashville , Chicago , Saint Louis , Los Angeles , Aurora , Coppell , Raleigh , Knoxville , Pittsburgh , Lake Mary , Saint Petersburg , Greensboro , Burnsville , Colorado Springs , Miami , Madison , Milwaukee , Warren , Fort Myers

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AAA The Auto Club Group

AAA The Auto Club Group reviews

3.1

43% would recommend to a friend

(1,128 total reviews)

Joe Richardson

61% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

2.9

Career opportunities

2.7

Senior management

AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jun 19, 2026

Recognizable brand but prices are too high

Sales

Recommend

CEO approval

Business Outlook

Pros

People know the company name

Cons

Prices are way too high

AAA The Auto Club Group Response

Thank you for taking the time to provide us with a review as a former We greatly appreciate and value your feedback! If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com

3.0

Jun 13, 2026

Low expectations but chaotic work environment

Medpay adjuster

Recommend

CEO approval

Business Outlook

Pros

It’s a paycheck and expectations are low

Cons

It’s unorganized and no one knows what they’re doing

AAA The Auto Club Group Response

Thank you for taking your time to write a review! I see you stated you are a MedPay adjuster which we, AAA the Auto Club Group unfortunately do not typically hire for. Your experience may be based on another AAA Club under the AAA National brand.

2.0

Jun 9, 2026

You have been warned

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Working remote is a benefit.

Cons

If you don't mind being stressed to meet KPI's or be facing the door, sell credit cards, create leads for life agents, essentially service your own policies while trying to focus on new business, multiple goals to hit, 1 for units, 1 for memberships, 1 for brokered, 1 for credit cards to get a commission, low base salary comparatively then this is for you

AAA The Auto Club Group Response

1mo

Thank you for taking the time to write a review on your experience as a current employee. We genuinely appreciate and value your feedback, as it will assist us with making future improvements. We are sorry to hear you have not had a positive experience while employed with us. If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!

Viewing 16 - 18 of 1,128 Reviews

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Jobs at AAA The Auto Club Group

Insurance Agent and Customer Service Representative

Branch Customer Service Representative - Palm Beach Gardens, FL

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AAA The Auto Club Group

AAA The Auto Club Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Recognizable brand but prices are too high

Low expectations but chaotic work environment

You have been warned

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