Stable job with fair wages
Pros
- I do get paid a livable wage that allows me to live a comfortable stable life and I greatly appreciate this! - My manager is not a micromanager and this helps me feel comfortable doing my job, hitting deadlines, and feeling trusted. - They match 401K and have some decent healthcare benefits and provide yearly bonuses. - The CEO is kind, personable, engaging, and transparent. When I was hired, he had a brief 1:1 with me to hear how I am doing, what I like about AAPC, and what could be improved. He agreed with what I had expressed and I value the time he took to sit down with me.
Cons
I think they could provide more employee benefits (I did come from a tech startup, so I had a ton of benefits so it is hard to beat start up bennies ;)) and have a more affordable healthcare plans. AAPC offers a hybrid work setup; however, I feel that some leadership gets weirdly upset if you ask to work from home (even though, we are fully capable of working remotely). The majority of the company works remotely (beyond one team), so I don't understand why WFH is a problem for some. They do offer decent PTO; however, it isn't encourages to take PTO (especially in sales) and some management punishes those that try to use their PTO which discourages people to take it. PTO is offered and employees should be able to use it without fear of management or losing their job. There is essentially no backend support or proper training when new hires are onboarded (they recently let go the customer service trainer), you have to fend for yourself or ask your peers for support which can lead to misinformation and frustration. When I was hired I did not get any training on the systems or processes and I am really thankful my previous work used similar systems or else I would have really struggled. The articles in Helpjuice are outdated or not detailed enough to provide proper training.
