Is ACE Cash Express a good company to work for as a Customer Service Lead/Center Manager?

Customer Service Lead/Center Manager professionals working at ACE Cash Express have rated their employer with 3.6 out of 5 stars in 86 Glassdoor reviews. This is a higher than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Customer Service Lead/Center Manager Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Customer Service Lead/Center Manager interview questions at ACE Cash Express .

Does ACE Cash Express pay Customer Service Lead/Center Manager employees well?

Customer Service Lead/Center Manager professionals rate their compensation and benefits at ACE Cash Express with 3.6 out of 5 stars based on 86 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Lead/Center Manager salaries at ACE Cash Express.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"The pay is decent and fair" ((in 41 reviews)); "good benefits and pay for their employees" ((in 41 reviews)); "Great coworkers and fast paced" ((in 13 reviews)); "Great people to work with." ((in 13 reviews)); "I had a good manager and mentor." ((in 8 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 31 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 14 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 13 reviews)); "No work life balance was there" ((in 12 reviews))

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ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

3.6

46% would recommend to a friend

(86 total reviews)

Jay B. Shipowitz

17% approve of CEO

47% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.2

Senior management

3.2

Career opportunities

2.8

Work/Life balance

Customer Service Lead/Center Manager employees have rated ACE Cash Express with 3.6 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Customer Service Lead/Center Manager professionals have a good working experience there. ACE Cash Express is rated in line with the average (within 1 standard deviation) by Customer Service Lead/Center Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

1.0

Oct 16, 2017

Easy Job Made Unnecessarily Difficult

Center manager

Recommend

CEO approval

Business Outlook

Pros

-Decent benefits -Paid vacation time -Comprehensive training

Cons

-schedule is inconsistent without rhyme or reason -too many problems with equipment, management, and systems -upper management unwilling to acknowledge disconnect between numbers from reports and front line experiences.

4.0

Aug 21, 2017

Great Job

Center manager

Recommend

CEO approval

Business Outlook

Pros

Working alone Easy task Office setting

Cons

No security measures Long hours Benefits mediocre

5.0

Aug 5, 2017

Center Manager

Center manager

Recommend

CEO approval

Business Outlook

Pros

I love everything about the company and my center. The customers make the job worth while the company always keeps us informed on new policys and new products. If I have any questions I can call anyone in this company and they are willing to help!

Cons

I have no cons for this company. Every company has problems but I believe we are going in the right direction.

Viewing 28 - 30 of 86 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

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ACE Cash Express reviews ACE Cash Express Customer Service Lead/Center Manager reviews

ACE Cash Express

ACE Cash Express Customer Service Lead/Center Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Easy Job Made Unnecessarily Difficult

Great Job

Center Manager

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