Does ACE Cash Express pay their employees well?

According to anonymously submitted Glassdoor reviews, ACE Cash Express employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ACE Cash Express. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at ACE Cash Express?

39% of ACE Cash Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ACE Cash Express 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"good benefits and pay for their employees" ((in 39 reviews)); "Good pay pto which is great only after 3 months" ((in 37 reviews)); "Great people to work with." ((in 15 reviews)); "Great coworkers and fast paced" ((in 14 reviews)); "I had a good manager and mentor." ((in 9 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 35 reviews)); "Can easily turn bad with bad management" ((in 31 reviews)); "No work life balance was there" ((in 14 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 12 reviews))

What are employees saying about ACE Cash Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ACE Cash Express layoffs and their outlook for job security at ACE Cash Express in 2026.

What are the top reviewed ACE Cash Express locations?

Irving , Dallas , Houston , Pittsburgh , Indianapolis , Memphis , Los Angeles , Jacksonville , Cleveland , Denver , Portland , Baltimore , Saint Louis , Fort Worth , New Orleans , Philadelphia , Orlando , Phoenix , Tulsa , Killeen , Tyler , Minneapolis , Sacramento , Colorado Springs , Aurora , Kansas City , Virginia Beach , Charlotte , Amarillo , Austin

ACE Cash Express reviews

3.0

39% would recommend to a friend

(570 total reviews)

Jay B. Shipowitz

50% approve of CEO

35% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ACE Cash Express has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ACE Cash Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

570 reviews

2.0

Jun 5, 2025

Work Overload

Store manager

Recommend

CEO approval

Business Outlook

Pros

Work alone, DM is amazing, no other pros

Cons

No breaks, demanding sales expectations for the pay, low salary

ACE Cash Express Response

1y

Thank you for taking the time to give us feedback. We're sorry there are aspects of your experience that didn't meet your expectations. We appreciate your time with us and wish you all the best in your future endeavors.

2.0

Feb 23, 2025

Toxic Environment

Regional vice president (rvp)

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay, closed on Sundays

Cons

Workload expectations, personal time off constantly interrupted, lack of support from corporate partners, 1 person per store at a time and workload is impossible to complete and still give quality customer service. CEO/President is completely out of touch with the field employees and how unreasonable the workload is. Toxic culture - if you try to change the perception, you are the problem. Everyone is replaceable, this is why they are always posting g for the same positions, same areas constantly.

3.0

Jan 29, 2025

Manager

Recommend

CEO approval

Business Outlook

Pros

Easy, work in a single staff environment.

Cons

Micromanaging. Poor upper management communication

ACE Cash Express Response

1y

Thank you for sharing your experience. We appreciate your feedback, and we are always looking for ways to improve and evolve as a company to improve our employee experiences.

Viewing 7 - 9 of 570 Reviews

Jobs at ACE Cash Express

Part Time Sales Associate

Roanoke, VA

View job

Bilingual Sales Associate

ACE Cash Express

ACE Cash Express reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Work Overload

Toxic Environment

Manager

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