Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1671 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1449 reviews)); "Good work life balance and learning" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1075 reviews)); "Very flexible and good pay" ((in 759 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 457 reviews)); "Poor upper management." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

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ADP

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

5.0

Jun 10, 2019

Great Experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Team, opportunities, company culture, recognition

Cons

salary and there is sometimes a lot of politics

ADP Response

Thank you for the review and rating. We really appreciate the time you spent at ADP and sharing your feedback about the ADP Zürich office.

5.0

May 31, 2019

ADP is the best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I've been working at ADP now for about a year. I find it ideal in terms of work atmosphere, Management, and work-career. I did expect that much when I applied to this job, but now I'm confident at recommending it to each one.

Cons

So far nothing to say

ADP Response

Thank you for the fantastic review! #WorkHappy

3.0

May 30, 2019

What you heard - it's all true

Account manager

Recommend

CEO approval

Business Outlook

Pros

Hourly pay, fellow associates, dr on staff, cafeteria

Cons

The volume and expectations of work does not match the number of hours in a day. Numbers-oriented - no longer is this a company that cares about exceeding the clients expectations or work-life-balance - work work work, but do it within an eight hour day with NO escalations or issues. Definition of account management has changed from collaborating and working with clients to a call center. Upper management appears to either have NO clue what they are doing to their assocites or they simply do not care

ADP Response

Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and analysis help us to improve our overall processes, we value your opinions, and will share your insights with our leaders, so we can better improve our process.

Viewing 355 - 357 of 433 Reviews

Jobs at ADP

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Maitland, FL

View job

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

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ADP Client Support Associate reviews

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