Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 433 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 433 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

51% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1664 reviews)); "Good work life balance and learning" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1414 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1087 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 754 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 836 reviews)); "Some managers are bad apples but not all" ((in 475 reviews)); "low salary and very influenced" ((in 470 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 151 reviews))

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ADP

ADP Client Support Associate reviews

3.2

51% would recommend to a friend

(433 total reviews)

Maria Black

54% approve of CEO

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

Associate Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 433 company reviews on Glassdoor. This indicates that most Associate Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

2.0

Apr 16, 2018

Would not reccomend

Account manager

Recommend

CEO approval

Business Outlook

Pros

Big company lots of room for growth

Cons

Management sucked. Did not know how to delegate task efficiently

ADP Response

Thank you for the review and rating of ADP Alpharetta.

3.0

Feb 6, 2018

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Good money and benefits. They smile a lot. Sort of Disney happy. Once you’re promoted to leadership you can slack off a lot. A lot. If you have family that works here you will go far.

Cons

Nepotism, doublespeak. Try to get a day off- good luck with that. No confidence from management. No confidence in management. Micromanaging. Call center environment. They say they don’t follow call center metrics but they do. Work/life balance is frowned upon but they will tell you otherwise. On boarding you will feel like royalty and then you are a peasant for the rest of your career.

ADP Response

Thank you for the review.

2.0

Dec 8, 2017

If you have small children, please look for work at another company.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Excellent employee and family benefits, employee assistance programs, referral incentive programs, year-end breakfast and lunch, Adp paraphernalia, PTO and great co-workers.

Cons

ADP is not a mom-friendly company. I believe in years past it used to be, but that is not the status currently. We are working 40+ hours a week, having to take our work home on a daily-basis and are still behind. I dread coming to work now, knowing that my cases are piling up. More work with no pay increase in sight.

ADP Response

Hello - thank you for your review on Glassdoor. We apologize for your negative experience, however we we view our standing as a employer for working mothers differently. ADP was named to the Working Mother 100 Best Companies list and the Best Companies for Multicultural Women list in 2017, and this was the 6th year in a row we have received those accolades. We have also received top awards for flex work and LGBT work initiatives. If you wish to provide more details about your experience - please contact us at adp_talent_community@adp.com

Viewing 376 - 378 of 433 Reviews

Jobs at ADP

Associate Account Manager - Entry Level (Non-Sales)

Associate Account Manager - Entry Level (Non-Sales)

Maitland, FL

View job

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

ADP reviews FAQs

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ADP

ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Would not reccomend

Associate client support consultant

If you have small children, please look for work at another company.

Jobs at ADP

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