ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)
avatar

Maria Black

47% approve of CEO

45% positive business outlook

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

444 reviews
5.0
Mar 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Worked on an awesome team, I worked and partnered with other departments and developed a great work experience. With the amount of knowledge you have to obtain is a lot and sometimes training on new products is minimal

Cons

NPS/AM surveys are used to rate your performance you can have a good month or a bad which counts against you. The Account Manager Role is a make or break you and is very stressfull especially with the amount of clients you are assigned. If you do not improve on NPS our Account Manager surveys you will be terminated. Nothing else you do in your role is not even accounted for it is all about Surveys and what clients say about you or ADP.

5.0
Feb 21, 2024

great company

Recommend
CEO approval
Business Outlook

Pros

Supportive staff, great pay. great environment

Cons

None I can think of.

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ADP Response
2y
Thank you for sharing your insights and review with us on Glassdoor.
4.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits overall.

Cons

Asking for help was difficult because they made you feel dumb when a question was asked.

avatar
ADP Response
2y
Thank you for the review and rating. Your insights are valuable to us as we strive to have the best working experience in the industry.
Viewing 97 - 99 of 444 Reviews

Glassdoor has 24,927 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.