Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 444 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 444 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1629 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1447 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1083 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 771 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 468 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 160 reviews)); "Hours are long and unflexible" ((in 155 reviews))

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ADP

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Client Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

444 reviews

3.0

May 28, 2021

Good not Great

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very enjoyable culture with coworkers Client focused

Cons

Get Burnt out from sales high turnover company Look at employees as number

ADP Response

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

3.0

May 26, 2021

Good Jump Start

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits Fun environment Pay is good

Cons

You are just a number Basically have to compete against your peers Preach processes to other companies that are not used internally.. basically ADP is not drinking its own coolaid

ADP Response

Thank you for sharing your insights and review with us on Glassdoor.

2.0

May 25, 2021

Great place to start, but the finish line is blurry

Associate client support consultant

Recommend

CEO approval

Business Outlook

Pros

Good starting pay than most call centers, cafeteria, free gym, you meet great people

Cons

They try to say it’s not a call center to get people through the door but it’s most DEFINITELY a call center. Tax department is going down hill — fast!

ADP Response

Thank you for taking the time to share your feedback. We value the time you spent at ADP and appreciate your insights on improving our associate experience.

Viewing 292 - 294 of 444 Reviews

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ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good not Great

Good Jump Start

Great place to start, but the finish line is blurry

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