ADP Associate Customer Service Representative reviews

3.9

65% would recommend to a friend

(27 total reviews)
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Maria Black

Not enough data to show CEO approval

77% positive business outlook

Associate Customer Service Representative employees have rated ADP with 3.9 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Associate Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

27 reviews
1.0
Mar 27, 2023
Recommend
CEO approval
Business Outlook

Pros

They have great benefits but everyone inside who has been there for more than a year become like part of a sect. The employees are scared about management and afraid to speak up about their negative experience.

Cons

ADP will let you go and talk crap about you to other employers. Regardless what HR says about just reporting dates to others they still talk crap about you behind your back. There are notes that HR keep in the system which the service line usually in India has access to and they just repeat what they see. I had to send them a cease and desist letter.

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ADP Response
3y
Thank you for bringing these situations to our attention and we are sorry to hear about this experience. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
1.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Career advancement, however this is due to high turn over rate, people change positions constantly to not deal with the bs.

Cons

The WORST job I've ever had, i almost died due to severe stress , they are in to make money and that is about it, management is a puppet of the directors, directors do not care for their employees, i started in employment tax the worst department . Management is tone deaf they are aware of how horrible is the stress yet the directors do not care if the account managers are struggling. Training is horrible to the point you don't learn anything and its basicly your job to. figure it out on your own. I had various meltdowns due to severe stress and depression this job caused me for over a year. They have horrible turn over rate people quit in months again due to severe stress , they make a lot of money and refuse to increase salary, if you start as an account manager know that they severely under pay you that job is easily a 50k job but they are ok paying 21$ , those 21$ per hour are not worth your life. Every department is just as bad the only pro is that there is a lot of career advancement however this is due to high turn over rate everyone quits as soon as they see how stressful and the amount of work just don't match the pay. Healthcare is super expensive the plan is old however they make so much money offering mediocre plan that they wont save it ADP is in for the money nothing else they do not care about employee work life balance and they do not care about their people. They even suck at employee engagement.

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ADP Response
3y
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
4.0
Sep 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Consistent hours Good career development opportunities

Cons

Not enough vacation time Sometimes the job can be overwhelming

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ADP Response
3y
Thank you for taking the time to provide your review and rating. We appreciate hearing how we can improve from current associates, and we will share your feedback with our leadership teams.
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