Client Services - if you really really need a job..then do your time and jet!
Pros
Decent entry level salary Good Benefits that start day 1 Great Resume Builder - every person that left got a salary increase of 15%-50% in new roles. Laid back environment Team and managers were usually easy to get along with Year end sucks but they at least try to make it better with food and incentives for giving up lunch and good attendance etc.
Cons
-Overworked and underpaid -30 minute lunches are a joke -Lack of support -Hard to get time to work more complex cases without management on your back -Year end will crush your soul -Have to wait 18 months before applying for another internal role -Micromanaging - it's a tough balancing act because they want to create the illusion you are independent, but at the end of the day calls need answering and they will breathe down your neck to make sure you are on task -PTO is ok but could be more generous to prevent burn out To summarize the job, it is like a call center, not quite like a typical call center because you are not measured for those type of metrics like handle time, calls per hour etc. but still can burn you out. The issues are also far more complex. You are on the phone all day helping clients with payroll and HR issues. For the amount of knowledge you have to learn with payroll, taxes, and other HR concepts, you quickly realize your value and how their compensation is highway robbery. Year end is miserable and requires mandatory overtime from December through Jan-ish. But even though the mandatory overtime ends- the stress and business is not actually over until April. Managers will continue to pressure people to work overtime and give up lunches. Sure you don't HAVE to, but it is one of those situations where you question your job security if you are not a "team player." Turnover is crazy- average associate seems to barely make it a year and a half. My advice- if you need a job or out of college, its ok for a short while. Do your job and keep your head down long enough to learn everything. Once you think you have enough time under your belt, get out of there! Even if you don't want to do anything involving payroll and HR services, the ADP brand is respected across multiple industries. Get creative jazzing up your role and resume and you will certainly find a better job that pays more.
