Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (639) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1613 reviews)); "Flexible and good work life balance" ((in 1423 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1422 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 163 reviews)); "Can be stressful and long hours" ((in 157 reviews))

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

371 reviews

3.0

Feb 6, 2025

Good and Bad

Account manager

Recommend

CEO approval

Business Outlook

Pros

There is room for growth within the organization if you work hard.

Cons

Heavily overworked, high turnover rate, high stress, dealing with difficult customers regularly

1.0

Jan 26, 2025

Pros and cons

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good bonus, excellent benefits, good pay

Cons

Very stressful when it comes to sales of products. It’s a lot of pressure

ADP Response

1y

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

2.0

Jan 11, 2025

Not Balance Role

Account manager

Recommend

CEO approval

Business Outlook

Pros

Room for promotion is there. You start off as an Associate Account Manager then promoted to Account Manager. Salary after promotion $65K.

Cons

There is no balance. You will receive a client base of 40 to 50 clients. You are responsible in resolving your client payroll questions and needs. Which your clients can be very rude. In addition, it is also call center where you have to take other Account Manager’s client calls. Managers want you to follow the 80/20 rule. On the phone 80% taking inbound calls in addition you having to balance your own client base 20% of the time. You also cannot take off the months of November and December due to year end and making sure employers get their W2s. You’ll have to depend on support specialist to answer your questions where they are already bogged down by trying to keep with all the questions they are receiving from the team. They are not always available. Work life balance is not there!

Viewing 37 - 39 of 371 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

ADP

ADP Customer Service Representative reviews

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Not Balance Role

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