Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (639) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (248) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1650 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1444 reviews)); "Good work life balance and learning" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1065 reviews)); "Very flexible and good pay" ((in 747 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 477 reviews)); "Poor upper management." ((in 157 reviews)); "Can be stressful and long hours" ((in 154 reviews))

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

371 reviews

1.0

Jun 19, 2024

All about numbers

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP is great at acknowledging hard work but your picture in a slideshow at the town hall doesn’t pay the bills.

Cons

All they care about is metrics. They don’t care that they overload their employees with too many clients and don’t pay enough for employees to even want to stay there. You’ll get a .30 cent raise every year and they think that will motivate you to want to stay. It’s almost impossible for anybody to move departments because your manager will not help you.

ADP Response

2y

Thank you for the insights and assessment of ADP and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review.

4.0

Jun 6, 2024

work-life balance

Ux designer

Recommend

CEO approval

Business Outlook

Pros

work-life balance and product company

Cons

average pay and sluggish growth

3.0

Jun 4, 2024

Operations Need Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

The culture is very inclusive and engaging.

Cons

Senior leadership doesn't accept feedback on inefficient processes. Turnover is extremely high

ADP Response

2y

Thank you for sharing your insights and review with us on Glassdoor. Your feedback is valuable.

Viewing 67 - 69 of 371 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

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