AIR MILES reviews

3.4

48% would recommend to a friend

(470 total reviews)

Shawn Stewart

62% approve of CEO

34% positive business outlook

AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

470 reviews
1.0
May 3, 2016

HR Professionals Beware!

Recommend
CEO approval
Business Outlook

Pros

Decent benefits, onsite gym, subsidized cafeteria.

Cons

The turnover (both voluntary and involuntary) is the highest I have ever experienced in any organizations I have worked for. Many departments within HR have had over 100% annual turnover for the past 2-3 years. There is no HR strategy and the same work gets done year after year with no actual results. HR Leaders will cave to any request by Senior Management regardless of the impact on people. Front line HR roles bear the brunt of "client" anger and do not get any support from their leaders. The HR Leadership team is by far the weakest group of HR "professionals" I have ever worked under. HR technology is owned by the parent company in the US so there is very little input or authority the local HR group has to make changes. HR Managers and below are very hard workers and good people, but are constantly bombarded with "strategy" changes, reporting structure changes, and overall indecision to be effective. There is no senior leadership expertise in the areas of Recruitment, Performance Management, Employee Culture, or HR Strategy. Recruiting Professionals, DO NOT accept a job at LoyaltyOne/Precima

1.0
Apr 22, 2016

not what it appears to be, unfortunately

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a gym and are on the subway line, have a subsidized cafeteria that is okay. They offer flexible work hours.

Cons

Poor management team, in disarray with continual changes in structure and staff. Before you accept any role, ask about the department turnover, management turnover and the rapidly declining employee survey results. It's telling. "Top Employer" is misleading - they work hard on their public perception

1.0
Nov 6, 2018

Toxic Company Run by Bullies in Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bistro, shuttle to and from Union Station, nice new office

Cons

Completely toxic work environment where many managers have no idea how to actually manage people. This turns what could be a decent workplace into a miserable, toxic work environment run by ego-maniacs. There is a lot of politics, toxicity, and bullying happening that is frankly a disgrace. Never experienced anything like it, which is very sad since there are actually many bright, smart, decent people working there. On top of all of that, the Air Miles brand isn't doing great since expiry. People have lost confidence, clients jumped ship, and the correction has been slow. None of the perks (nice new office, bistro etc) are worth being treated the way many employees are being treated every day. Tread very, very carefully.

Viewing 19 - 21 of 470 Reviews

Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.