ARS-Rescue Rooter reviews

commission structure could be better

Upper management was wanting money and didn’t care about the customer. Was told multiple times “numbers don’t lie”. Yet I had fellow co-workers lying to home owners so they could get extra money “spiffs”. Techs would lie to homeowners about holes in the heat exchangers or tell them they need a new system just to get more money. They also hired people who had no idea what they were doing. Brought up several times to management how techs were lying but nothing was ever done. Being in hvac over 15 years at that time I know poor installations. My boss telling me not to tell a homeowner that the instal crew put the homeowners at risk is a crock of poo. Ontop of that having a sales guy come out at bid a job for the cost of a car… what the freak… a 3 ton basic system I saw two different sales guys give homeowners cost. One was around 10k and the other one was at 17k. This place needs to be looked at for ripping the customer off.