Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ARS-Rescue Rooter have rated their employer with 2.4 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

Skip to content Skip to footer

Notifications

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

2.4

7% would recommend to a friend

(21 total reviews)

Scott Boose

2% approve of CEO

3% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.6

Work/Life balance

2.6

Career opportunities

2.2

Diversity & inclusion

1.5

Culture & values

1.5

Senior management

Customer Service Representative (CSR) employees have rated ARS-Rescue Rooter with 2.4 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated 34% below average by Customer Service Representative (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

21 reviews

4.0

Mar 29, 2023

Good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work environment decent pay/paid every week flexibility in schedule

Cons

not all managers are reliable

2.0

Dec 7, 2022

Not worth it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is ok. Benefits are good

Cons

The worst customer service I ever seen. Management is hardly ever in the office to handle a complaint from a customer. They actually don't care about the customer. They only thing they care about is SALES! PERIOD! Forget about repairing units. Just SELL! That's their attitude. Customer service is completely out the window. Not only that they don't value employees either! They will lay you off with absolutely no warning at all. Walk in one day and they tell you your job and benefits are over. Probably knowing well in advance what will happen but refuse to tell you. Absolutely heartless company

ARS-Rescue Rooter Response

Thankyou for your review. We take all reviews seriously and would like to speak with you regarding your years working with us. Please contact us at talent@ars.com to set up a time to speak.

5.0

Sep 14, 2022

Employee Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and people to work with, great incentives for sales and a fun work environment

Cons

Loud work environment at times and PTO time does not roll over into new year and is use it or lose it

Viewing 10 - 12 of 21 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

Lead Coordinator / HVAC

Sales Lead Coordinator

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service Representative (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company

Not worth it

Employee Review

Jobs at ARS-Rescue Rooter

ARS-Rescue Rooter reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ARS-Rescue Rooter reviews FAQs

Jobs at ARS-Rescue Rooter