Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.2 out of 5, based on over 1,044 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 54% of employees would recommend working at ARS-Rescue Rooter to a friend and 51% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

54% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 102 reviews)); "Good benefits Free coffee Nice people" ((in 57 reviews)); "Great people and teams that work well remotely" ((in 44 reviews)); "Good money making potential if you're willing to work overtime" ((in 25 reviews)); "There is great opportunity for career development and it if focused on hiring diversity and training." ((in 17 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 66 reviews)); "Long hours and work weeks" ((in 41 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 26 reviews)); "How can 2 managers that work in the same department be related?" ((in 17 reviews)); "No work life balance to deal" ((in 16 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What ARS-Rescue Rooter locations have received the highest employee ratings?

Portsmouth , Jacksonville , Las Vegas , Pittsburgh , Bradenton , Omaha , Wilmington , Indianapolis , Columbus , Charleston

ARS-Rescue Rooter reviews

3.2

54% would recommend to a friend

(287 total reviews)

Scott Boose

56% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

287 reviews

Reviews about "Management"

Return to all reviews

1.0

Sep 19, 2018

RUN FAR AWAY

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

NONE NONE NONE NONE NONE

Cons

All the reviews from June were part of a gift card scheme. If you screen shot your review, and emailed it to HR, you were entered in to win a $25 gift card. How is that for shady? There is no work/life balance. Employees in the office all hate each other and engage in discriminatory practices, when they are supposed to be a part of a team. HR is USELESS, don't expect them to get people to leave you alone. PAY IS HORRIBLE. HOURS ARE HORRIBLE. MANAGEMENT IS HORRIBLE.

ARS-Rescue Rooter Response

7y

We are proud of the company culture we have. We are disappointed that you, in your opinion, did not have a good experience working at ARS. Our managers maintain an open door policy, all the way to the executive level, where employees can voice concerns. We are committed to maintaining an environment of mutual respect and inclusion. We would like to speak directly to you regarding your time with us and your concerns in a confidential manner. Please contact us at talent@ars.com.

1.0

Sep 13, 2018

Experiance with ARS

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The insurance and pay is good.

Cons

The management doesn't communicate with the employees. The dispatchers never put the customers first. When asking dispatchers about ETA's for customers that are calling the dispatchers have the worst attitude when replying back. I have notice this branch has totally changed because the techs tell dispatch what calls they will do and will not do. If it's not a water heater or a big sale job dispatch isn't too concern with sending any tech out to that home and several times requested rescheduling that call. The experience with the way one of the dispatchers talk to employees is very disrespectful and management never addresses it. Communication within this building is horrible no team work at all. The experience with customer care isn't so pleasant when going to customer care representative about a customer she has the most negative attitude as if the customer and I are disturbing her. I have had customers call need assistance with techs and the customer care representative tells me I just got off a call getting yelled out just send them to my voicemail I will call them back whenever I get a chance I cant take another customer yelling.

ARS-Rescue Rooter Response

7y

ARS sincerely cares about our customers and employees. We'd like to hear more about your opinion regarding the company. Please contact us at talent@ars.com so we can discuss further. Thank you!

1.0

Aug 8, 2018

Horrible Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked there for almost 3 years. Started off with nothing but, positive things to say and would shout from the roof tops about that company.

Cons

After new people started taking over. Found out that it didn't matter how much I worked or coved others schedule the manager there threw me under the bus and rolled it over me. After I left and talked to fellow employees found out everyone was making more then me even those with less time in the company

ARS-Rescue Rooter Response

7y

We're sorry your time at ARS was not what you expected. We strive to be a great place to work and focus on retaining good employees. We'd like to discuss your time at ARS. Please contact us at talent@ars.com.

Viewing 193 - 195 of 287 Reviews

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