ARS-Rescue Rooter reviews

The management doesn't communicate with the employees. The dispatchers never put the customers first. When asking dispatchers about ETA's for customers that are calling the dispatchers have the worst attitude when replying back. I have notice this branch has totally changed because the techs tell dispatch what calls they will do and will not do. If it's not a water heater or a big sale job dispatch isn't too concern with sending any tech out to that home and several times requested rescheduling that call. The experience with the way one of the dispatchers talk to employees is very disrespectful and management never addresses it. Communication within this building is horrible no team work at all. The experience with customer care isn't so pleasant when going to customer care representative about a customer she has the most negative attitude as if the customer and I are disturbing her. I have had customers call need assistance with techs and the customer care representative tells me I just got off a call getting yelled out just send them to my voicemail I will call them back whenever I get a chance I cant take another customer yelling.

I am very happy working here.