ARS-Rescue Rooter Service Technician reviews

decides on employees after only four months employment, bad general manager

Because they still use PAPER tickets you have to go to the shop every morning. You don't get paid while you are waiting around the shop in the morning. You are required to work every other Saturday. You don't get paid while waiting for dispatch (sometimes it takes more than 30 minutes). Depending on whose dispatching, you could end up driving more than an hour between jobs. You don't get paid drive time, unless you go outside of the magic circle. Then you only get paid ONE WAY. Most of the jobs are tune ups. The tune ups are less than $40. This means most of the customers don't have money and many of them expect you to fix their unit for $40. They have weekly production meetings where they pass out a sheet with everyone's numbers. They belittle and threaten the people on the bottom of the list. They expect you to sell a NEW system if the existing one is older than 5 years old. They don't want you to really fix anything, just sell new systems. If your numbers were low they would send you home before you got to 40 hrs (usually on Thursday.) Then they still expect you to come in on to work on Saturday. The three stooges get all of the good calls. Everyone else gets scraps.