AT&T reviews

3.3

51% would recommend to a friend

(42,068 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Dec 7, 2019
Recommend
CEO approval
Business Outlook

Pros

- Training was solid, I might make some minor adjustments but overall good - The people were fun to work with - Most managers were great - Lots of opportunity past this position (so long as location is not important for you) - Housing and benefits were great - Dallas was a fun area with lots to do (not a lot of outdoor stuff though) - DSA (inbound calls) really boost your self-esteem. This was huge in months 3 and 4. I think it kept a lot of people from quitting.

Cons

- You WILL be making 50+ cold calls per day and 95% of people you speak with will not want to talk to you. You have to have really thick skin. It is very much a grind. - The program is not set up to help people succeed. A lot of it is luck even if you are putting in the work. I saw people who slacked off luck themselves into great sales while people who cold called 60 times a day have no sales. - If location is important to you this is not the job for you. Where you go after the program is highly dependent on the company's needs. The recruiters will tell you otherwise. Do not believe them. - If you have a high sense of integrity, think twice about this position. There were a lot of questionable practices during my time in the program. Fortunately my manager would not tolerate that in our team, but other managers were more lenient. - I would recommend going into the program with a backup plan. Whether they admit it or not the retention rate is pretty low. A lot of people are unable to hit the numbers required to graduate the program. If you can't do this you will be asked to leave (or fired if you don't leave).

5.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

AT&T B2B program is an extremely great opportunity. The people you meet in this program from upper level management to your peers are some of the best individuals you will ever meet. The B2B program has a college/ family atmosphere it truly feels like your going back to school to train and learn about your job. The pay and benefits are amazing and the resources they gave you are even better. If your competitive and have a hunter sales mindset this would be a great place to start a career.

Cons

Despite all the great positives in this program there are a lot of hurdles that come with this job. CRM systems are still being explored causing bad interactions in cold calls. Many restrictions on the way you can reach out to customers causing sellers to be handicapped and not utilize proven successful methods. Lack of updates to databases cause seller to contact the same customers. Worst of all a tiny group of sellers were unfairly given an advantage over other sellers who worked just as hard or even more. Resulting in lopsided results and larger payouts . Overall sales In general is not for the sensitive or the envious but many decisions by management and lack of honest communication rubbed many the wrong way.

1.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

They provide a chair and desk.

Cons

Every movement, keystroke, works spoken is monitored and put into a statistic to tell you how poorly you are doing your job. Number one goal is to get customer off the phone immediately, not solve the problem.

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