There will be a tipping point when there will be more downs than ups, not for the faint of heart.
Pros
-Base Pay is above average, and you will be able to control anything after that with commission -Large and powerful company that isn't going anywhere -Get to play and learn the latest Mobile Devices on a daily basis -If you loved things fast paced, there's rarely a slow moment -Sales software is easy to use, though slow. -Training is great. If you know nothing about phones or services you'll be up and running afterwards. -Over 3000 locations so if you ever have a life event and have to move there's going to be a nearby location in most places. -A great places to develop a sales process and interact with people. -Keep your nose clean, show up on time, and try. There's 90% of your job. -Bargained benefits are pretty good, had no complaints. Non-bargained on the other hand
Cons
-Constantly changing goals and company focus. Customer service is supposed to be a focus, but how that's measured is changed every few months. -Commission tops out, and if you're highly motivated you can get it done way before months end. -Quid pro quo situations are the norm i.e. If you sell X amount of iPads You can use this phone, or I can get you an interview for another position. -You are only as good as you were last month. A career of amazing sales is soon eclipsed if you had a vacation the previous month. You can literally go from a clean record to fired in less than 8 weeks if a manager really wants you gone. -Highly political in larger cities and markets. You will have to schmooze and impress Manager level and higher for quite a long time until you're promoted. -There are over 50+ devices, 5 different sets of rate plans, Company policies, federal policies, and customer service rules that you have to consistently think about. You make a mistake, a manager will remind you with an uncomfortable meeting. A customer will remind you by yelling at you. -At the end of the day it is about your numbers and your behaviors. -High learning curve for new hires in retail. Customer Expectations can be unreasonable and unattainable -Retail channel is viewed by some senior manager's as liability by the company overall -Unless you are located near a regional or market leadership area, and have a degree, don't expect to leave Retail. Ever. -You will be home by 9:30pm in most places. You will be working holidays and weekends. Major holidays like Christmas have blackout periods were you can't request time off. That enforcement varies by location