Everything else? Raises aren't based on performance reviews, so if you are rated higher than your fellow employees you can still get less of a raise than someone who received a lower performance score. I know because this happened to me. Promotions aren't given to entry-level employees. Your only chance of promotion is getting hired in at a higher employment level, or going to work for a smaller TO, working your way up that ladder, and hope that Accel decides to buy that company because they absorb all employees. When they buy another company they create fancy titles for all the execs but are unable to clarify what those fancy titles actually do? So there are several people running around HQ with either identical duties or they're even unclear what they're supposed to be doing. So that's why promotions don't happen, because any position above a grunt is oversaturated. They cover this fact up by referring to a position change as a "promotion." Promotions aren't entry-level to entry-level positions, but they call them that to manipulate people's perceptions. The work itself isn't hard. You go to your service call and do your job. The most draining part is all the driving, which there is A LOT of driving. If you're familiar with route gaming then you already know, but if you aren't, be prepared to drive a half-tank to a full tank each shift, so if you can't handle that level of driving 5-6 days a week, don't apply. On the record, you work your scheduled hours only. In reality, you are expected to be 100% reachable and available on and off the clock. If you aren't available when you're off the clock they won't discipline you but they will ruin your reputation and retaliate in other ways, I've seen it done.
