Our family's experience with Action Behavior Centers in Wake Forest, NC, was extremely disappointing, and I believe other families should be aware of what we experienced.
One of the most upsetting parts of our experience occurred after we informed the clinic that our child had eloped from our home by climbing out of a window, despite us having installed window locks. Shortly after sharing this information, we were reported to Child Protective Services. We felt that, instead of working with us to help keep our child safe or providing the support they had discussed, the situation was escalated in a way that left our family feeling shocked and unsupported. The Regional Clinical Director even had the audacity to tell us that “even good parents make mistakes.”
Throughout our time at the clinic, we were repeatedly told that we would receive resources and guidance to help address our child's behaviors and safety concerns. In our experience, those promised resources were never provided. Parent guidance sessions also did not meet our expectations. We often felt our concerns were not meaningfully addressed, and there were occasions when the clinician appeared distracted during sessions, including conducting parent guidance while caring for their own child. We left many meetings feeling that our questions went unanswered and that the assistance we were promised never materialized.
We were also very concerned about our child's safety while at the clinic. During one incident, our son struck an unprotected desk corner, resulting in a deep cut near his eye that required three stitches. We feel fortunate the injury was not even closer to his eye. We were dissatisfied with how the incident was handled and did not agree with the explanation we were given afterward.
We also questioned the accuracy of some of the services and insurance billing documentation we received because it did not appear to reflect the services that were actually provided during our experience.
Overall, our experience was one of poor communication, unmet promises, lack of meaningful parent support, and concerns about both safety and professionalism. Every family's experience may be different, but ours left us feeling unsupported during a time when we were actively seeking help for our child. I encourage parents to ask detailed questions about parent guidance, documentation, safety procedures, and billing practices before choosing this provider. We have complained about our BCBA and we’re still stuck with the same one even after we had proof that she failed to scheduled important meetings with us and was dishonest about information provided to us. Ultimately, we have been burned by this company and out of fear for other families, we insisted on writing this review to protect our community, especially our special babies. To add to the concern, there were numerous times our son would walk out to the lobby where the main front door was with no therapist on site and this center was very close to the street. Please look for other ABA companies in this area instead. Protect your baby!
