- Compensation did not align with workload, with minimal raises and limited financial recognition for tenure.
- Executive leadership often appeared disconnected from frontline operations. Interactions with staff were frequently perceived as dismissive or condescending. (Shirley Shoemaker & Kevin Dougherty)
- Policies were enforced inconsistently, sometimes undermining employees in front of members.
- PTO was restricted during holidays for most staff, while leadership had greater flexibility.
- Employee feedback was not always received openly, with some actions creating a perception of retaliation. Often by “promoting” individuals to branches on the opposite side of town.
- Pressure to meet sales goals conflicted with the company’s “members first” messaging.
- Employees were strongly encouraged to participate in “best of” voting, raising concerns about authenticity.
- Safety concerns were not always handled with urgency. In one instance, after being threatened by a customer and contacting the risk team, the response was minimal, which left me feeling unsupported.
