Once the divisional leadership changed in 2014, the company moral and ethics changed with it. Our schedules were changed so we would sometimes work evenings or weekend hours, but always overtime - without the additional pay because we were exempt salary. Every time a recruiter left, they never replaced them so the workload was piled on top of the remaining recruiters. We were drowning in administrative work but scolded for not filling orders and having enough appointments scheduled. I worked from home every single night so that my orders wouldn't get escalated to divisional leadership. It got so bad that I alone was handling over 100+ orders at one time and had no work-life balance. The company goals for recruiters did not coincide with our clients' expectations. Our associate payroll always screwed up as well - constant issues with our associates getting paid. We'd direct them to call payroll but when they did, they'd get 5 different answers so we'd always be the ones wasting our time solving payroll issues because they couldn't get it together rather than doing our job and filling our orders. PTO was great! But when you took it, you'd have to work OT when you got back because nobody was able to watch your accounts so it was pointless to take it and all you did was put out fires for the next month.
