Adorama reviews

If you are a woman or a minority, you will never be a manager. Upper management will say they are "looking into" updates or changes, but nothing will ever happen. There is a new CEO who said all the right things when he first came on, and since then has hired a bunch of white men to be VP's and managers. No one has been promoted form within. Salaries are low, based on how well you negotiated when you were first hired.

For a company that functions on logistical systems, the magnitude of inefficiency and outdated systems is a nightmare. 99% of operations run on an IBM AS400 Mainframe which has both limited capabilities and frequent glitches, to say nothing of the learning curve compared to newer products from Salesforce and others. Numerous holes in the system are therefore created, but rather than building better systems, most issue are resolved tediously by employees who end up becoming pigeon-holed in that task either against their will or in an effort to maintain the security of their employment. Many bottlenecks are thus created by various employees and many useful roles simply do not exist and extra work is spread between a small percentage of the most competent staff members. As if this wasn't enough, management avoids the nuanced logistical challenges in favor of tangible numerical output. In the used department specifically this looks like trying to manage an auto parts manufacturing operation, but the reality is we process used consumer goods which are sent to us indiscriminately. The actual work output thus varies on the staff's ability to manage through process bugs and assess products which range wildly in testing difficulty depending on the employee's experience with the process and with the wide-ranging equipment. As a team lead I am constantly busy with trying to keep the indexer's work moving along smoothly while making some time to build miniature systems from scratch using basic google workspace tools. If this was all, it would still be a great job, but the team is constantly pressured to work faster even as they are asked to maintain a lower error rate. This politically charges the whole operation and demoralizes the staff as they try to keep up with the demands while continuing to question their job security.