Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

990 reviews

5.0

Oct 6, 2025

Ops Manager Kudos

Agent

Recommend

CEO approval

Business Outlook

Pros

Ops Manager Michael Seth Griffith is great to work with. He leads by example and creates a GREAT work environment. He is understanding and goes above and beyond to try to find solutions to all issues brought to him.

Cons

I dont really have any cons right now.

2.0

Sep 26, 2025

Good until

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Loved it until the ultra micro management team took over.

Cons

See pros. Als9 old building w bathrooms that flood & poor parking lot. Always changing policies.

3.0

Sep 24, 2025

Good place to work. Just lot of changes

Remote claims adjuster

Recommend

CEO approval

Business Outlook

Pros

I love my job but they're phasing it out by the end of December and all have to find another room at position. You learn a lot of skills. I've been here 3 and 1/2 years. I had amazing supervisors and teams. If it wasn't for my remote position I would stay.

Cons

Too many changes going on too fast

Viewing 28 - 30 of 990 Reviews

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Jobs at Advanced Call Center Technologies

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Saint James, MN

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Customer Service Representative - Tri-Cities, TN

Advanced Call Center Technologies reviews FAQs

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ops Manager Kudos

Good until

Good place to work. Just lot of changes

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