Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 110 reviews)); "Pay was good for the area and it was work from home" ((in 60 reviews)); "Benefits are good and affordable." ((in 32 reviews)); "Great people and an awesome job if you like to work alone!" ((in 29 reviews)); "Money good and that’s it" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 73 reviews)); "Horribly disorganized, horrible training." ((in 57 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 15 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(356 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

356 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Mar 3, 2014

Does not treat employees and middle management with respect.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Experience in call center environment is about it.

Cons

Upper management not concerned with providing a good work environment. Turnover is ridiculous high , pay and benefits lowest in industry. There are numerous labor law violations filed and A major class action lawsuit by past and current supervisors for violation of overtime provisions.

3.0

Nov 13, 2013

Work better under pressure?

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, everybody is helpful

Cons

5% of commission out of revenue you make, os not that much,

3.0

Nov 11, 2013

Advanced Call Center Technologies is a good place to build your resume.

Quality assurance agent

Recommend

CEO approval

Business Outlook

Pros

ACT provides the opportunity to get sales exposure and build your sales and quality resume. The rate of turn over however is high due to the low pay and lack of training.

Cons

The management team does not invest in training or place value on quality. This results in employees that receive competing messages regarding compliance and production. Unfortunately, it is difficult to be successful in such an environment.

Viewing 349 - 351 of 356 Reviews

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Does not treat employees and middle management with respect.

Work better under pressure?

Advanced Call Center Technologies is a good place to build your resume.

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Jobs at Advanced Call Center Technologies

Advanced Call Center Technologies reviews FAQs

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