Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 104 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Benefits are good and affordable." ((in 33 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Friendly work environment." ((in 12 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 19 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "No bonus or holidays off." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Skip to content Skip to footer

Notifications

Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

990 reviews

2.0

Sep 6, 2023

Act

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and nice co workers

Cons

Bad environment and bad management

Advanced Call Center Technologies Response

Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement.

3.0

Feb 25, 2023

Neutral

Prepaid customer service representative agent

Recommend

CEO approval

Business Outlook

Pros

Great pay and hours. Good benefits and great supervisors. Work from the comfort of your home.

Cons

No tax withholding taken out of checks, no notice of layoff and I haven’t had a job that I liked since this job. I was told it was only north Texas employees but that wasn’t the case. It was random I guess because it’s still North Texas employees still working there.

Advanced Call Center Technologies Response

Thank you for providing your experience with us, we're glad to have you on Team ACT! We would like to know more about your time here at ACT and how we can earn a 5 star review from you in the future. May we ask you to share more about your experience via email to EmployeeExperience@acttoday.com - Team ACT

2.0

Dec 13, 2022

Eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote position, coworker’s were all awesome and most of my supervisors were as well!

Cons

was going on my third year and only got 1 raise. I really liked working here until it was just suddenly all over the place. Seemed like no one knew what they were talking about. They laid a lot of us off randomly by logging us out of our computers, with no warning and waiting all day long for a call right before the holidays. I was told I would be getting my pto hours paid out and never did!

Viewing 34 - 36 of 990 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Spectrum

3.7★Compensation & Benefits

Jobs at Advanced Call Center Technologies

Customer Service and Sales Representative - Montego Bay, JM

Saint James, MN

View job

Hiring Now! Customer Service Reps - PTO, Benefits and More!

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Harlingen, TX

Advanced Call Center Technologies reviews FAQs

Reviews Advanced Call Center Technologies reviews

Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Act

Neutral

Eh

Top companies for "Compensation and Benefits" near you

Jobs at Advanced Call Center Technologies

Advanced Call Center Technologies reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Advanced Call Center Technologies reviews FAQs

Jobs at Advanced Call Center Technologies