Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 110 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are decent and not that expensive compared to other companies I have worked for in the past." ((in 27 reviews)); "Great coworkers, everybody is helpful" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horrible training not to many managers not organized the ceo screams and curses out managers" ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (991 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

2.0

Feb 1, 2013

OK, good pay for the area but not worth it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire anybody that walks in the door.

Cons

They don't train you in everything you're going to be doing. New people on the phones spend a lot of time chasing down team leaders or supervisors to answer questions. When certain sales goals are reached for every team the supervisors encourage people to cheer. Then the customers complain about the background noise saying "no wonder nothing ever gets fixed there, you're having a party instead". You're supposed to keep your calls as short as possible no matter what, and are badgered by team leaders to give out the numbers to other departments rather than transfering the call. Very high turn-over.

3.0

Oct 13, 2012

Plenty of potential and no will to use it.

Enterprise information technology technician

Recommend

CEO approval

Business Outlook

Pros

ACT and their current staff (in my department) provide for an OK working enviorment with many things you can learn from, depending on your ability to adapt to the high-activity enviorment. The Information Technology department is well equipped to handle most of the dayly situations that may occure as long as we are not restricted.

Cons

Corperate politics and paranoia prevent the IT department from making improvements that would vastly increase revinue and decrease maintence. While the sound of working to put myself out of work does not sit well with most technicians, that is ultimately a technicians job.

2.0

Apr 1, 2012

unprofessional work invoriment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Intreview process is very easy, weekends off, and they hire anybody that comes in

Cons

They dont care about proffesonalism The pressure of needing to sell and and end a call withen 10 mins or so Extreme turn over rate, is the reason why they hire anybody all the time

Viewing 886 - 888 of 991 Reviews

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