Advanced Call Center Technologies reviews

Everyday they are giving you new things to do with very little organization or information. The supervisor are never really ready and willing to help, and if they are they have no idea what they are talking about....most of the time you have to figure things out on your own, if not you will be standing there with your hand up for along time waiting for someone to help you, while you have a customer on the phone on hold. They are constantly changing hours. You can walk in any day and your schedule for that day can be changed. They are constantly changing your hours and expect you to work them with such such short notice, if you don't you will be penalized.

Poor training & they brag about how fast they 'train'. Expectations are that you will complete training when you are on the call floor. No one is completely trained, even the supervisors. Constantly changing policies and regulations make it impossible to know which policy is correct. They do not allow you to clock in more than 5 minutes before taking calls even though it may take an additional 10-15 minutes to log onto all the needed programs. Supervisors use abusive language towards employees. No concern for the customer that is on the other end of the phone. Yelling and screaming a sale is encouraged on the call floor; very unprofessional place of employment. I've worked at 2 different locations & depts. The services were slightly different but the employees are treated the same. Make sure you are actively looking for other employment while working there. You will never know when it's your turn to be fired. Lots of backstabbing, drug and alcohol use. They allow some to miss a lot of work and stay on. Other hard working people are fired for 1st time mistake. Unfortunately, they will continue to operate because the employment environment of the area is not what it should be.