Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

4.0

Mar 31, 2011

eh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My department is sometimes slow and sometimes fast-paced. I get to talk to people all over the world, as long as they have a mortgage with the company its contracted through. I love the diversity of the people I work with and the people I get to speak with on the phones.

Cons

Things seem to change everyday. We move seats a lot. We change our policies too much. We get overcrowded when new training classes come out on the floor. It seems like they dont care to much for training the new employees for the phones. They used to let them "nest" for two weeks, now it seems like they are on the phones in just a few days. That doesnt give anyone time to learn any of the systems.

3.0

Mar 31, 2011

It's a great place to work if you do what your surpposed to but it can be difficult either way.

Associate

Recommend

CEO approval

Business Outlook

Pros

good pay, good hours, good people, good management, great benefits, understanding people, great schedules, great management, helpful supervisors, helpful associates

Cons

stressful calls, can be a stressful enviroment, consist change, change doesn't get communicated, management can be too rough on employees

3.0

Feb 2, 2011

Ok...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not a bad place to work if you don't take complaints personally. If you can do a job without thinking... go for it. Decent $ for a beginner

Cons

Complaints... a LOT of them... if you work in collections, 9 times out of 10 expect to be cussed if you reach someone...

Viewing 985 - 987 of 990 Reviews

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