Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 114 reviews)); "Work from home not going to site pay is good" ((in 56 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 29 reviews)); "There are good bonuses" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents." ((in 14 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(358 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

358 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Aug 10, 2022

Miscommunication

Work from home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to do job and good pay

Cons

Alot of miscommunication and poor training

2.0

Aug 3, 2022

Find Another Line of Employment

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, paid vacation, decent health benefits

Cons

This place will hold whatever earned money you’ve made off calls back. I, and multiple others have earned the bare minimum off of commission of sales and VOC scores. They will come up with a excuse and say whatever they can to screw you out of your earned bonuses. Find another line of employment, this place isn’t worth your emotional health and the drama of your management.

5.0

Aug 3, 2022

Honest Review

Claim analyst

Recommend

CEO approval

Business Outlook

Pros

Being contracted for the job provide security and moving up the ladder is relatively easy

Cons

Yearly reviews are limited to remote employees

Viewing 178 - 180 of 358 Reviews

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Advanced Call Center Technologies reviews FAQs

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

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Reviews about "Compensation"

Miscommunication

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