Agents Only reviews

4.9

98% would recommend to a friend

(49 total reviews)

97% positive business outlook

Agents Only has an employee rating of 4.9 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Agents Only employee rating is 27% above average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews
5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote setup with flexible work opportunities. Friendly, approachable, and supportive leadership. Inclusive environment where everyone is treated with respect. Fast-paced work that provides plenty of opportunities to learn and develop new skills. Clear communication across teams and regular updates on company initiatives. Innovative company that embraces technology and continuous improvement.

Cons

As a fast-growing company, some processes are still evolving and can change quickly. Workload may increase during peak hiring or project periods. Since the team is fully remote, building personal connections takes more intentional effort.

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Develops strong communication and interpersonal skills - Improves problem-solving and conflict-resolution abilities - Opportunity to help customers and make a positive impact - Can lead to career growth in customer success, operations, sales, or management - Gain experience with CRM systems and business processes - Often available as remote or hybrid work opportunities - Builds patience, empathy, and multitasking skills

Cons

-Can involve dealing with angry or frustrated customers - High workload during peak periods -Repetitive questions and tasks can become monotonous - Performance is often measured through strict metrics (AHT, CSAT, FCR, etc.) - May require working nights, weekends, or holidays depending on the company - Can be mentally and emotionally demanding - Limited control over company policies that customers complain about

Viewing 1 - 3 of 49 Reviews

Glassdoor has 96 Agents Only reviews submitted anonymously by Agents Only employees. Read employee reviews and ratings on Glassdoor to decide if Agents Only is right for you.