Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 56 reviews)); "benefits were good and until the merger hours were unlimited" ((in 50 reviews)); "good pay, PTO, 401k, Insurance, Work from home" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 43 reviews)); "The work life balance was good" ((in 15 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 40 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

4.0

Nov 2, 2021

Good work / life balance

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Not the most exciting or fulfilling company, but they treat you well and respect the work life balance.

Cons

Challenging for ambitious young employees to make a big impact.

2.0

Oct 28, 2021

It's a job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Offers insurance and other typical call center benefits Guaranteed 40 hours per week unless you opt to leave early during slow times It's easy to fake it till you make it

Cons

Poor training Poor communication Your supervisor probably fakes it The amount of outsourcing outside of the U.S. makes the future of American employees look pretty bleak

3.0

Oct 28, 2021

Training

Inbound service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits great Pay and Great people.

Cons

Training program is a bit too spread out.

Agero Response

Thanks for the feedback. It sounds like in general this is a great fit but I would encourage you to speak with someone on training, your supervisor or HR to share more of your inputs around how we can improve our training experience.

Viewing 313 - 315 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Account Operations Associate

Lead Data Analyst (Network)

Senior Data Product Manager

Instructional Designer

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