Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 54 reviews)); "benefits were good and until the merger hours were unlimited" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "Work from home, flexible, great people" ((in 45 reviews)); "The work life balance was good" ((in 14 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too many favoritism." ((in 12 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

4.0

Mar 19, 2018

Decent Pay if you work alot

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you work alot of OT you can make close to 40k a year if not more. Benefits are decent. If you are salary you have more flexibility.

Cons

Not all managers know what they are doing. They hire outside sups that try and lead agents who have been here longer than they have.

Agero Response

8y

We love to hear from our tenured employees. We hear you about our supervisor training. You will be glad to hear we are revamping our supervisor training program. Great enhancements are on the way!

4.0

Mar 15, 2018

Response associate

Recommend

CEO approval

Business Outlook

Pros

Okay pay, some great supervisor, lots of hours. The coworkers are what really make the job worth it, and the fact that you just sit and take phone calls all day is easy money.

Cons

Mandatory overtime. No work/life balance. The rude customers, and it’s nearly impossible to get a supervisor on the floor to come over and help when needed.

Agero Response

8y

Thank you for your feedback. We strive to limit mandatory overtime to rare occasions. Helping our Associates excel in their position is our number one goal so we will pass along your comments regarding supervisor support to our site manager.

3.0

Mar 10, 2018

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Smart and talented people around to work with

Cons

NO IT processes in place.

Viewing 565 - 567 of 720 Reviews

Jobs at Agero

Principal Data Scientist

Senior Data Product Manager

Associate Systems Engineer

Senior Data Product Manager

Senior Data Product Manager

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent Pay if you work alot

Response associate

Software Engineer

Jobs at Agero

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