Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 59 reviews)); "This is a great work from home opportunity." ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "benefits were good and until the merger hours were unlimited" ((in 44 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 15 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

5.0

Aug 5, 2017

Awesome

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Job good pay benefits time

Cons

None at the time lol

3.0

Jul 20, 2017

Agero experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule and descent pay

Cons

24 hour call center and cant have weekends off

4.0

Jul 11, 2017

Agero - Kia team

Total case specialist/kia

Recommend

CEO approval

Business Outlook

Pros

Some of the best, most supportive, friendly and welcoming people I have ever had the absolute joy to work with. As a company they will do everything in their power to retain quality employees. They will give you more training if needed, one on one assistance where needed, monthly improvement goals and more. Everyone from Case Specialists, Team leads and Project management are truly committed to the success of each and every employee. I really can't say enough of how great these people really are, they're amazing. They really care about their employees, their success and well being. I have never worked anywhere where I felt truly cared about as an employee and as a person. Kia corporate director of Consumer Affairs is frequently visiting the sites. He's super friendly and really remembers each individual employee in the Agero/Kia teams.

Cons

The salaries aren't the best and aren't commensurate with the industry or locations. They're actually fairly low. On the Kia team there isn't much opportunity for advancement as the team is fairly small overall and with two main locations competing for a limited number of supervisory positions it can be difficult to move up.

Viewing 598 - 600 of 720 Reviews

Jobs at Agero

Quality Assurance Analyst

Corporate Strategy Associate

Lead Data Analyst (Network)

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