Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 63 reviews)); "Competitive wage, flexible schedule, work from home, benefits" ((in 47 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 7 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 7 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Nov 20, 2015

Operations Supervisor

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Steady pay and great job security, friendly HR and Training departments, opportunity to move up in the company with hard work, normal benefits.

Cons

Fast paced and sometimes stressful atmosphere, extremely performance and metric driven, unrealistic workload for supervisors, not for those who do not work well under pressure.

1.0

Oct 21, 2015

Get out while you can

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Depending on what position you move into, there is possibility of flexible scheduling. Dont expect this starting out as a CSR in roadside.

Cons

Pay is not enough for workload. Mandatory OT 9 months out of the year. If you can't find time for OT around the things you already planned in your personal life (given short notice) they will put it on your schedule. Or else you take the hit for not being there. There are much more qualified people than those moved into management, but it's who you know. Rarely any consensus in management on how to get things done so as an agent you can expect to take the fall for the chaos.

4.0

Oct 20, 2015

Customer Service Dispatcher

Emergency dispatcher

Recommend

CEO approval

Business Outlook

Pros

Changing lives, making a difference.

Cons

Inflexible schedules. share desks and ear phones.

Viewing 655 - 657 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Operations Supervisor

Get out while you can

Customer Service Dispatcher

Jobs at Agero

Agero reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Agero

Agero reviews FAQs