Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "benefits were good and until the merger hours were unlimited" ((in 49 reviews)); "Work from home, flexible, great people" ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 16 reviews)); "Fire the good supervisors" ((in 16 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

2.0

Aug 12, 2012

Pay isn't worth it, even with overtime.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great starting pay. Good managers, mostly. Nice coworkers, usually. Awesome opportunities for overtime.

Cons

Terrible position. I mean you are basically in a chair for 8 hours a day and for every hour you are there about 6 customers cuss at you or get angry at you for something that is not at all your fault. Some managers are two-faced idiots. They expect something more from you, then once you deliver they criticize your delivery. Upper management couldn't care less. Their attitudes are 100% "better-than-you"."

5.0

Aug 1, 2012

Stability in an Unstable World

Performance manager

Recommend

CEO approval

Business Outlook

Pros

Excellent growth prospects, both personally and as a company; great benefits; employees are treated very well; the chairman, Mr. Wolk, is very visible and friendly. No one here is treated like they are "inferior" to anyone; the pay is excellent at every level. I can't say enough good things about Agero -- it's been very, very good to me in my two years here. It's hard to find the kind of stability and opportunity that you get here in today's world. This company is run the right way and everyone from the top down goes out of their way to make sure morale is up.

Cons

Growth came to fast and many employees are overwhelmed; some departments are understaffed; problems with some software-driven processes. Very numbers-driven, but who isn't?

4.0

Jul 23, 2012

Good place to settle down

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Company growing fast, accessible by T

Cons

Too stressful at times, confusion due to fast growth

Viewing 715 - 717 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

Agero

Agero reviews

Company ratings over time

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Pay isn't worth it, even with overtime.

Stability in an Unstable World

Good place to settle down

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