Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)
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Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews
5.0
Nov 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Excellent training, support given, questions answered.

Cons

Worked weekends and holidays, nights also.

4.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible schedules Easy processes Good softwares reasonable breaks

Cons

mandatory overtime sometimes no overtime not always easy to get time off

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Agero Response
2y
Thank you for the feedback! We understand - mandatory over time can be tough. It's important to keep in mind that mandatory OT is driven by increased call volumes and the ever important need to make sure Agero is there for our customers in their time of need. That being said, if there are specifics to your situation where OT is creating a specific conflict, please make sure you speak with your manager or HR - people who are in place to listen and help manage the issue. Again, thank you for the feedback.
1.0
Nov 2, 2023

Awful

Recommend
CEO approval
Business Outlook

Pros

They used to care about their people.

Cons

You are forced to treat your agents like numbers and constantly told to fire them or they will for you

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Agero Response
2y
Thank you for the feedback. People and Employee experience are at the center of everything we do at Agero. From benefits, support, flexible time off, coaching and performance management - all are built on the foundation of making sure people/employees needs are at the forefront.
Viewing 124 - 126 of 720 Reviews

Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.