Is Alaska Airlines a good company to work for?

Alaska Airlines has an overall rating of 4.0 out of 5, based on over 1,891 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Alaska Airlines to a friend and 79% have a positive outlook for the business. The best reviews about Alaska Airlines have been left by employees working as Airline Pilot , Customer Service and Concierge .

Does Alaska Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at Alaska Airlines?

79% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alaska Airlines 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Alaska Airlines?

Flight Attendant (328) , Customer Service Agent (131) , Customer Service Representative (72) , CSA - Customer Service Associate (68) , Reservations Agent (55) , Manager (26) , Customer Service Agent (CSA) (25) , CSA (24) , Customer Service (16) , Ramp Agent (16) , Customer Care Representative (14) , Aircraft Maintenance Technician (13) , Airline Pilot (13) , Reservation Sales Agent (13) , Senior Software Engineer (13)

What are the pros of working at Alaska Airlines according to real employee reviews?

"Great benefits and very flexible." ((in 215 reviews)); "Flight benefits are great and perfect for interns to travel to different places together during the weekends." ((in 197 reviews)); "you get to travel for the job and a lot of the people you work with are great!" ((in 113 reviews)); "They have great travel benefits and medical" ((in 98 reviews)); "Great coworkers and love the uniforms!" ((in 64 reviews))

What are the cons of working at Alaska Airlines according to real employee reviews?

"long hours its cold and icey" ((in 39 reviews)); "The salary is low and the hours are hard." ((in 25 reviews)); "Upper management is extremely indecisive and unorganized, causing wasted design time, an unnecessary amount of revisions, and sometimes just throwing entire projects away and starting over." ((in 22 reviews)); "political, limited training, demanding" ((in 18 reviews)); "Favoritism, some lazy leads (not all), a little racism, a little hostile work environment, senior agents will try to get new hires fired and low pay starting out." ((in 17 reviews))

What are employees saying about Alaska Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alaska Airlines layoffs and their outlook for job security at Alaska Airlines in 2026.

What are the top reviewed Alaska Airlines locations?

Seattle , SeaTac , Los Angeles , San Francisco , Portland , Anchorage , San Diego , Phoenix , Boise , New York , Chandler , Chicago , San Jose , Dallas , Kent , Las Vegas , Dulles , Newark , Fairbanks , Burlingame , Denver , Boston , Tukwila , Alaska , Juneau , Ketchikan , Austin , Santa Ana , Oakland , Santa Barbara

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Alaska Airlines

Alaska Airlines reviews

4.0

79% would recommend to a friend

(1,730 total reviews)

Ben Minicucci

78% approve of CEO

79% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.8

Compensation and benefits

3.7

Work/Life balance

3.6

Senior management

Alaska Airlines has an employee rating of 4.0 out of 5 stars, based on 1,730 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jan 15, 2026

Best company to work for in Seattle

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

I’m incredibly grateful to be part of Alaska Airlines. As I approach my three‑month mark, I can confidently say it’s been a truly wonderful experience so far. From the onboarding process to ramping up in my role, every step has been thoughtful, supportive, and seamless. I genuinely appreciate how well Alaska takes care of its employees—it makes all the difference.

Cons

This isn’t really a con, but if you’re new to the airline industry, there’s definitely a lot to learn—especially when it comes to the acronyms and industry‑specific terminology. It can feel overwhelming at first, simply because everything is so new. That said, the team has been incredibly supportive, patient, and always willing to help, which makes the learning curve much more manageable.

5.0

Jul 17, 2026

Good culture and work-life balance, but needs updated tools

Senior maintenance router

Recommend

CEO approval

Business Outlook

Pros

Good culture, work/life balance, schedules.

Cons

We need newer programs to be able to do our jobs more effectively and efficiently.

2.0

Jul 7, 2026

Great travel benefits but demanding schedule and stress

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

Viewing 1 - 3 of 1,730 Reviews

Jobs at Alaska Airlines

Manager Product Management - Crew Systems & Support

Manager Station Operations

Line Aircraft Technician

Line Avionics Technician