1. Overvaluing Sales – too much focus and recognition on the top sales leaders. Lavish all expenses paid trips (non-COVID times) for those who bring in the most sales revenue. Who do you think RETAINS the clients after they are in the door?!
2. Ineffective Business Operations & operational inefficiency – very disorganized environment lacking the technology platforms that fit the needs of the organization. ARCH Is a joke. It is clunky and challenging to find information within it. This SharePoint platform does not have all the capabilities required, so in lieu of scrapping the portal and finding a more robust platform, it’s piecemealed together (e.g. using marketing cloud) adding confusion to an already non-user friendly ARCH portal. Cut the losses and find or build a tool that is better suited for the purpose.
3. Only focusing on acquiring new firms when current firms are suffering. Growth at the expense of the core foundation breaking down is detrimental to the culture.
4. AleraEdge needs to be disbanded or sold. It lacks excellence in all areas and is an embarrassment to offer clients, yet it is pushed and the solution we are required to use. Alera is not a TPA nor should they compete with a TPA. The latter spends hundreds of thousands if not millions of dollars on technology and ensuring top notch outcomes. AleraEdge is light years behind in what other vendors offer for the same price.
5. The Leadership Team is divorced from the daily realities going on underneath them. Individuals have been PUT on the leadership team who did not EARN nor deserve the position. Was the position posted internally for others to apply?? How can someone with no management training/education and less than 2 years of work experience managing employees be qualified to lead a department successfully?! The leadership team is disconnected from what employees really feel about their managers and the company.
