honest review about my tenure in the contact center
Pros
The juror is still out on this questions.
Cons
Compensation was among the lowest in the industry, which does not align with the level of performance and pressure expected by employees. Micro managing at it's FINEST. This workplace had a sweatshop-like environment. I can't make this stuff up. Metrics were prioritized over people. Supervisors were cliquish, unprofessional and often lacked the knowledge to properly support their teams- frequently needing to ask other supervisors or managers for basic answers. There was zero flexibility on calls; despite having a hold function we were chastise during 1/1 meetings and discouraged from using it and force to use the mute button because metrics is important. IYKYK. On top of that, systems issues were frequent and made it difficult to meet those good ole metrics. The whole environment was TOXIC. Tread lightly and think long and hard before working for this establishment. You've been warned.