Allied Universal reviews

3.0

46% would recommend to a friend

(13,312 total reviews)
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Steve Jones

45% approve of CEO

36% positive business outlook

Allied Universal has an employee rating of 3.0 out of 5 stars, based on 13,312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Allied Universal employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

13K reviews
2.0
Jun 19, 2022
Recommend
CEO approval
Business Outlook

Pros

All the hours you can work. Lots of overtime, because Allied likes to run their sites with a skeleton crew to save money. This was not a covid survival strategy. This is just how they rolled. And because security is needed on-site at all times to fulfill their contract, they will make their lapse feel like your responsibility. Lots of time to study at the desk and prepare for your next career/job.

Cons

Everything else. You will be treated like a low-skill worker, and they will educate you just enough to slot you into a chair overseeing cameras to satisfy another company's insurer. You will be treated like a high-schooler at their first job, although they're asking you to do serious work with serious consequences. You will be treated like meat in a seat, and if you're unlucky enough to be in a city where the HR office is overwhelmed, you will have to fight (for months) for the vacation hours you're owed, for site transfers, or for basic needs. Also, their site supervisors are practically given autonomy over their fiefdom. So if you're unlucky enough to get a supervisor who steals time from you, start keeping records in case you need to hold them accountable to the head office (when they finally answer their phone).

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Allied Universal Response
4y
We are sorry you had this experience. We will be sharing this feedback with our management teams in order to improve.
2.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Crash course in operations of a book of business, able to leverage this experience for better paying positions and knowledge to operate businesses A few months of operations management experience with will set the employee up for much better future opportunities. If one were to view this job as a low paying apprenticeship, there truly is something great to be obtained from this experience and I'm grateful for the opportunity to learn what I've learned. Your experience here will rest entirely on your direct line of managers. There were lots of people in the office who were great people. Ex-cops, military guys, security guys, lots of down to earth guys who understand what it's like to be out in the field. Senior Management seemed like real people. The GM and VP were easy to talk to and provided guidance and assistance. AUS has zero diversity issues. I would routinely hire women, LGBTQ+, minority and other protected classes.

Cons

Your experience here will rest entirely on your direct line of managers. Have managers that have never worked in a uniform in their life but expect officers to leave their children at home alone in the snow in order to show up for their shift? Interview your managers during the interview. The salary is insultingly low for the amount of responsibility. My book of business operated $8mm a year. Increasing profit a week by yearly salary only to be told it's not good enough is extremely bad faith. Bonus structure has diminishing returns and doesn't even compensate for the starting salary should be anyway. Schedule is "8-5" but there was never a day where I was done at 5, EVER. The reality is you are on call 24/7. Calls at 3 am are extremely normal due to the 4 hour call out rule and first shift starts at 7am. Expect calls when all shifts start, 7am, 3pm, 11pm and 4 hours before when all shifts start, 3am, 7pm, 11 am. 100 hour weeks are common. Management has a rule where you must return a superior's phone call within 2 hours. I've received calls at 2 am from managers, when do you sleep? The question to ask on the job is not what you are making here but what are you becoming here. Not many AOP like their answer to that question. Some jobs don't pay enough and cost too much.

2.0
Mar 24, 2022
Recommend
CEO approval
Business Outlook

Pros

If you work full time, hours are typically guaranteed. Pay is consistent and I haven't had issues getting paid. Uniforms provided to you. They always have positions open. Insurance isn't too expensive and you can always opt-out of it the next year

Cons

This is for my current account (others may vary): MANAGEMENT. Excluding my first. While my immediate shift supervisor is great, management above him sucks. They go through 2nd shift sups like Harry Potter Defense Against the Dark Arts professors. > They ignore requests for simple things (new floor mat, a locker in the isolated gatehouse, filing cabinet instead of plastic wall mounts that are too small) or do the parental 'I'll see what I can do.' > Instead of trying to work with everyone or consolidate information, upper management prefers to send out 'nasty-gram' emails that bomb the entire workforce with useless information. > They are so hands-off that most officers at my location don't bother with issues until you literally can't ignore it anymore (usually because something broke). > Second shift and overnight are practically ignored- if you're not working in a cube next to them they don't care. > No upward growth (stingy policy on new supervisors and all have been hired outside of the account no matter that we have people here on site longer) and you may as well quit instead of trying to transfer accounts.

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