Is Allstate a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Allstate have rated their employer with 3.5 out of 5 stars in 410 Glassdoor reviews. This is an average score with the overall rating of Allstate employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Allstate .

Does Allstate pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Allstate with 2.8 out of 5 stars based on 410 anonymously submitted employee reviews. This is 16.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Allstate.

How happy are Customer Service (CSR) professionals working at Allstate?

39% of Customer Service (CSR) employees at Allstate would recommend their employer to a friend. This rating has decreased by 49% in the past 12 months. Customer Service (CSR) professionals have also rated Allstate with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Allstate?

Claims Adjuster (500) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (161) , Insurance Sales Agent (121) , Sales (119) , Claims Specialist (117) , Licensed Insurance Agent (107) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"Benefits are good if you actually work for Allstate and not through a temp service." ((in 882 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 648 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 589 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 513 reviews)); "Work from home is great!" ((in 329 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 378 reviews)); "Low salary and sales commission" ((in 176 reviews)); "Managers do not manage the sales staff." ((in 176 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 147 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 115 reviews))

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Allstate

Allstate Customer Service (CSR) reviews

3.5

39% would recommend to a friend

(410 total reviews)

Thomas J. Wilson II

52% approve of CEO

51% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

2.9

Career opportunities

2.8

Compensation and benefits

2.7

Senior management

Customer Service (CSR) employees have rated Allstate with 3.5 out of 5 stars, based on 410 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Allstate is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

410 reviews

2.0

Nov 2, 2010

Extremely Dissapointed!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, learning to multi task and handle client problems/ complaints.

Cons

Have been working in an Allstate Agency for 2 years now and it is very upsetting to see how Incompetent the Agents are. Working as a customer service rep. I deal with problems on a daily basis, but what is really sad that 90% of the problems brought on the office is by the agent herself. But this is isnt the first Agent that i have worked for that seems to have no clue how to run a business. I came in a with a certain impression and have been very disappointed!

5.0

Sep 10, 2010

Allstate Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Respect from upper management and managers was very good. Continuous Education was excellent at Allstate tools given to be your best. Pay was good and benefits excellent.

Cons

Because this is a call center vacations and time off need to be carefully planned ahead of time.

2.0

Sep 28, 2008

Allstate great benefits, if you can stand to watch a bunch of fools tell you what to do.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and the people you work with on your own level are awesome. Some of the managers are cool too.

Cons

Recognitions sucks, favoritism or the scare of favoritism has just taken away advantages from some individuals and put it on others, or at least until someone complains about them, then it will just go to another group of individuals. I guess they think if you do it until someone complains it isn't favoritism huh? The pay sucks, but the benefits keep us there. Plus management doesn't know what the hell they are doing.

Viewing 406 - 408 of 410 Reviews

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Jobs at Allstate

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Palm Beach Gardens, FL

$42K - $65K /yr

(Employer provided)

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Customer Service Representative (CSR)

Customer Service Representative

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Allstate Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Extremely Dissapointed!

Allstate Call Center

Allstate great benefits, if you can stand to watch a bunch of fools tell you what to do.

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