Allstate reviews

Insuffient Training. I started working with this company approx 10mos ago and the training was very poor. They sit you in a room and talk your ear off about systems you haven't been able to work on and then after several months of not having you added into NextGen, Xactimate or Alacrity, they expect you to operate with thorough knowledge. When you ask questions, lower management tells you that they have already gone over the material during training which is not hands on. You are expected then to manage a full overload of claims with little to no errors. Getting an outside adjuster is nearly impossible when you need one to visit a property and the calls just keep coming. Follow ups must be made consistently and turn around to settle claims is 7 days or you won't get credit. You are expected to meet impossible expectations of settling & closing claims with little experience and support and get slapped on the wrist for settling after the 7 day period when you knew in the first place that 1/2 of those claims should have gone to an outside adjuster but there are not enough field adjusters and you don't get compensated for working extra hours unless a CAT has been declared.

Company is outsourcing IT like crazy. Salaries tend to be on the low end. Upper management does not care about employees.