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Ally Financial

Engaged Employer

Ally Financial Customer Service Representative CSR reviews

4.0

15% would recommend to a friend

(9 total reviews)
avatar

Michael Rhodes

100% approve of CEO

76% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.8

Diversity & inclusion

4.0

Culture & values

3.5

Senior management

3.4

Work/Life balance

3.2

Career opportunities

Ratings by demographic groups

Reviews by job title

9 reviews
4.0
Oct 4, 2023

Its certainly paying the bills

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Comprehensive and understandable training Teams that look out for eachother Opportunities

Cons

Management will treat you as metrics and forget you're a person While you can bonus, its set by QA first, and then other metrics The current layoffs

4.0
May 24, 2023

Good starting, bad promotional pay

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

$23 starting pay is great and competitive, calls volume isn’t unmanageable, metrics are doable and not heavily enforced, incentive pay for good performance without doing anything outside of job expectations. Very diverse and friendly atmosphere, the building is gorgeous, position is still partially remote.

Cons

Increase in training comes with little financial reward. Training isn’t long enough for increase in difficulty. Calls are randomly pulled and graded a little too often.

5.0
Jul 18, 2021

Great place to work

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Good benefits and promote from within

Cons

Nothing I can think of

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Ally Financial Response
5y
Thanks for this. The best compliment we could receive is you sharing this experience with others. Best of luck in the future!
Viewing 4 - 6 of 9 Reviews
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