AlphaSights Client Service Associate reviews

3.2

28% would recommend to a friend

(404 total reviews)
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Max Cartellieri

69% approve of CEO

45% positive business outlook

Client Service Associate, employees have rated AlphaSights with 3.2 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Client Service Associate, professionals have a good working experience there. AlphaSights is rated in line with the average (within 1 standard deviation) by Client Service Associate, professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

404 reviews
1.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

- Young fun coworkers - Free snacks and drinks in office

Cons

Please do not believe any of the positive reviews. AlphaSights is truly a terrible place to work. First off, the work is absolutely miserable and borderline unethical. All you do is harass professionals all day through LinkedIn, email, calls, and texts for them to take a 1 hour call with your client, where a lot of the time they're looking for nearly confidential info. You are pushed and rewarded to disrespect experts' time, confidentiality boundaries and compensation; it's so incredibly unprofessional and would not be tolerated at any respectable workplace. You learn zero hard skills - all you do is search LinkedIn, send template emails, cold call experts, and write vague profiles on their experience for the client. This job is basically sales and recruiting but worse. If that doesn't sound bad enough, you are micromanaged by a manager that is 2 years older than you and has zero experience outside of AS. You'll be forced to talk about your mundane tasks 3 times a day and announce anytime you'll be off the desk for 5 minutes. The managers will always ask for your feedback and say that it's a "feedback-oriented culture" but will also put you down for any negative feedback you give. Also, the compensation and performance metrics are so incredibly unfair. It's all reliant on the types of projects you get, experts you have to work with, and level of engagement from the client. You'll be reprimanded on a weekly basis about your performance, even though the vast majority of it is out of your control.

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AlphaSights Response
3y
At AlphaSights, we hire ambitious professionals who want to own results, build a track record of achievement, and accelerate their careers. We accept that we are not a place for everyone. Since our founding, the expert-network industry has grown from $300m in 2008 to $2.1bn in 2023, or ~14% CAGR over 15 years. Over the same period, AlphaSights has grown at 5x industry growth or >70% CAGR. Across 500,000+ projects, we have established ourselves as the go-to partner for 2000+ of the world's leading investment firms, consultancies, and Fortune 500s. Our success is underpinned by the caliber of our colleagues, the quality of their work, and their commitment to delivering superior client service. For five consecutive years, our team members have nominated us as a Great Place to Work, recognizing our commitment to fostering individual career growth and creating a platform that allows our colleagues to achieve something bigger than themselves. Fundamentally, we exist to deliver success to our clients, and to power career advancement for our people. Our track record shows that when we deliver along these dimensions, company success follows. - The AlphaSights Team
4.0
May 14, 2023
Recommend
CEO approval
Business Outlook

Pros

solid professional training for CSA and CSM;

Cons

2 years would be about the mark to decide whether to stay or move on

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AlphaSights Response
3y
Thank you for taking the time and effort to share your experience working with us. We are but the sum of our parts, and your voice helps us strengthen and amplify our talent brand. Thank you! - The AlphaSights Team
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Glassdoor has 2,502 AlphaSights reviews submitted anonymously by AlphaSights employees. Read employee reviews and ratings on Glassdoor to decide if AlphaSights is right for you.