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      AlphaSights

      Engaged Employer

      AlphaSights Client Service Associate reviews

      3.2

      28% would recommend to a friend

      (404 total reviews)
      avatar

      Max Cartellieri

      69% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Client Service Associate, employees have rated AlphaSights with 3.2 out of 5 stars, based on 404 company reviews on Glassdoor. This indicates that most Client Service Associate, professionals have a good working experience there. AlphaSights is rated in line with the average (within 1 standard deviation) by Client Service Associate, professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      404 reviews
      2.0
      Jan 26, 2023

      [MUST READ] You need to know what you're signing up for

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hands-on exposure to the corporate world - Onboarding process is comprehensive - Salary is competitive in the industry

      Cons

      1. You will work 8 - 6pm + most days 2. Expect to be micromanaged. As a general practice, my department had three daily check ins with our manager about the state of our progress, one first thing in the morning, another one right after lunch, and a last one around 4pm. 3. You will have rotating night shifts 1-2 times a month, depending on your department 4. There is a 6-month integration period where if you don't consistently hit your KPIs, you will be fired. This is why after the 6-month mark, the average performance of all associates in your class cohort jumps out of nowhere - the under-performers are let go

      avatar
      AlphaSights Response
      3y
      We thank you for sharing your honest thoughts and we appreciate the associate role is not for everyone. We work in a competitive industry, and constant feedback helps associates succeed in providing excellent client service at every touchpoint. - The AlphaSights Team
      3.0
      Jan 24, 2023

      Decently good if you know what you want - I personally wouldn't recommend

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Young workforce/the company usually hires people that are dope to work with (aka 'the people are great') - Frontline exposure to diverse industries - you learn a lot about how the world works - Fast-paced; not a pro for me but a pro for many others - you learn to be quick and efficient in your daily workflow - Company genuinely tries to be fun and engage its employees - Emphasis on employee career growth - either get promoted or make a calculated move into another company

      Cons

      - Exploitative of recent grads' energy and ambition with the unspoken expectation that most associates will burn out way before thinking of promotion to manager - They never say this outright during the interview process but official working hours are 8am-6pm, aka 45 hrs/week (not including random after-hours work that is demanded of you) - Micromanaging is the company's modus operandi - not a single day's work goes unscrutinized by your team leads/manager - Toxically positive culture in order to drown out/suppress worker grievances - Salary + incentive bonus (which less people hit than you'd think) is not enough for healthy, independent living in SF or NY - many employees are at least in part bankrolled by their parents to supplement this - Glorified outbound call center - If you aren't genuinely into 'rise and grind' culture, stay away

      avatar
      AlphaSights Response
      3y
      We're glad to hear about the many aspects of the role you enjoyed and appreciate your feedback on how we can improve. We recently updated our marketing materials, ensuring we present the associate role authentically, and are very upfront that this is not a 9-5. Associate work schedules follow clients' needs, as being good at client service means responding when your clients need you. All our associates have a unique opportunity to work, learn, and grow alongside ambitious peers if they're up to the challenge. - The AlphaSights Team
      1.0
      Jan 24, 2023

      Long hours, monotonous work

      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      colleagues are fun, nice health/lifestyle perks

      Cons

      Hours, leadership, not very flexible wfh policies

      avatar
      AlphaSights Response
      3y
      We appreciate you sharing your thoughts. We believe increased in-office attendance fuels professional growth, strengthens connections with peers, and ultimately accelerates career progression. Thank you for your continued commitment to the firm. - The AlphaSights Team"
      Viewing 295 - 297 of 404 Reviews
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