First the layout of the store needs some major work, we constantly had items breaking in our store because how glass items are displayed. I know this has to be an issue at other stores too because I have visited several other locations. Also items are displayed too high up for customers to properly shop them, which yes this looks cool, but it's just not practical. I realize that upper management wants us to have multiple associates in each section to assist with customers, but this just isn't feasible as no matter what some stores will be unstaffed at times and some customers just don't want assistance. This was particularly an issue during the sale, where it's just too busy to help everyone pull items down from high up and the store gets destroyed as a result. The company doesn't spend enough time training employees, which is an issue as many brand reps this is their first retail job, so this leads to many loss prevention issues. Our location had a major issue keeping employees so we were often understaffed. The company needs to show it appreciates the employees they have. Another major issue for me and ultimately my decision to leave the company was the DM and VDM, who created a toxic work environment. They came on the busiest days of the week to just observe us, which I get is part of their job, but they were so quick to point out every little thing that they thought we did wrong. They also spent far too much time fretting over minor issues such as employees wearing flip flops, which yea I get it is against company dress code, but it seems like a rather trivial issue when they could be trying to understand why our location lost half a dozen employees in a pay period. I never felt supported by upper management, even when we made our sales goals they would say that it wasn't due to the staff, but to the mall traffic being high. I was threatened to be written up for several employees having bags out in the back due to not being given a locker, which I get is a loss prevention issue but it is an issue for the SM or ASM, whereas upper management should be more considered with issues in the store such as fitting rooms that don't work or constant computer issues. Don't even get me started on computer issues, which usually can not be solved on a store level and results in you having to call the help desk. This is so time consuming and definitely hinders productivity. Constantly changing promotions are very confusing for sales staff and customers. The corporate office also needs to figure out online sales because it's a disaster when customers go to return items to stores.
