Amazon Customer Service Associate reviews

3.8

70% would recommend to a friend

(1,817 total reviews)
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Andrew Jassy

67% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,817 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Really had my good time with this one. Amazing and timely pay with goodies frequently and amazing coworkers.

Cons

The Night shift was punishing.

Viewing 22 - 24 of 1,817 Reviews

Glassdoor has 251,890 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.